TrailBlue Support
Need help with the TrailBlue app? Start with the quick answers below or email us.
Contact
Email: enopenny@hardcoreamature.com
We typically reply within 1–2 business days.
Quick Start
Host your live trail
Open the app → Host tab → tap Allow Location → Start Sharing. A code appears; send it to friends.
Join a friend’s trail
Go to the Join tab → enter the 6-character code → tap Join to see their blue trail live.
Location permissions
iPhone → Settings → Privacy & Security → Location Services → TrailBlue:
- While Using the App (minimum) or Always (for background sharing)
- Precise Location ON
Subscriptions & Purchases
Upgrade in the app: Settings → Upgrade to Pro (Monthly or Yearly). Purchases are processed by Apple.
Manage or cancel anytime in Apple Subscriptions.
To restore on a new device, open TrailBlue → Settings → Restore Purchases.
Troubleshooting
- No movement on the map? Check location permission and that the host is sharing.
- Offerings not loading? Try on a physical device with a stable internet connection.
- Still stuck? Email us with your iPhone model & iOS version: Email Support
For details on how we handle data, read our Privacy Policy.