HCar-Connect Support

Developer: Hardcoreamature.com, LLC
App Version: 1.0 (iOS 17 +)

1. Getting Started

• Ensure you’re running iOS 17 or later on an iPhone or iPad.
• Grant camera permission when prompted — it’s required for AR placement.
• Find a flat, well-lit surface for best AR performance.
• Tap Place Shared Table to anchor your shared space.
• Start a FaceTime call, tap SharePlay, and invite your friend to join.

2. Troubleshooting

• AR Objects Not Appearing: Move your device slowly until a surface is detected.
• Cube Drifting or Misaligned: Tap Reset and re-place the table.
• SharePlay Not Syncing: Ensure both users are on iOS 17 + and FaceTime SharePlay is enabled in Settings › FaceTime.
• App Camera Access Denied: Go to Settings › Privacy › Camera › HCar-Connect › toggle On.

3. Contact Support

4. Feedback & Feature Requests

We love hearing from users. If you have ideas, feedback, or want to suggest a new feature (like new shared AR experiences), please send a detailed message through email. Your feedback shapes future updates.

5. Reporting a Bug

When reporting a bug, include:

• Your iPhone/iPad model (e.g., iPhone 15 Pro)
• iOS version (Settings › General › About)
• What you were doing when the issue occurred
• Any screenshots or short screen recordings (if possible)

6. Additional Resources

For Apple SharePlay setup or permissions, visit:

Apple Support – Use SharePlay to share experiences in FaceTime ›